Views: 6 Author: golden horizon biologics Publish Time: 2019-07-29 Origin: Site
“What is PARTNERSHIP? If it doesn’t endure when we are tested the most?”
It’s an adaption of the line from the House of Cards. But it’s a true story happened in our Chengdu office in China, Feb 2019.
-----by Larry Huang
Founder & Board Member
Golden Horizon Biologics, Chengdu, China
E: Hi Larry, bad news! Our client Q gets into trouble.
L: Slow down, what happened?
E: 700KG powdered extracts from hops have been detained by the Custom at his country for more than 2 weeks due to lack of a document called “ATTESTATION OF EQUIVALENCE FOR THE IMPORTATION OF HOPS”.
L: If the same thing has happened to Q when he imported hops products from us before?
E: No! And we have nothing to do with this since Q didn’t list out the “ATTESTATION OF EQUIVALENCE FOR THE IMPORTATION OF HOPS” as a required document in the contract. Furthermore, we’ve already received full payment for this order.
L: I would be interested to know what Q has been doing in the past 2 weeks.
E: Q has been trying to work it out with his custom broker; but it doesn’t work anyhow without providing “ATTESTATION OF EQUIVALENCE FOR THE IMPORTATION OF HOPS”, no matter whatever has been done.
L: Why did Q not come to us right away when meeting that problem? And we definitely do everything to back up.
E: But Larry, you haven’t got my point.
L: What’s that?!
E: The 700KG powdered hop extracts are required of a separate inspection. That means the extracts have to be shipped back to China, which causes over USD 3‘000 relevant to shipping and document handling.
L: I see, so is this the reason why Q didn’t come to us?
E: Exactly. Obviously USD 3’000 isn’t a small number.
L: Tell Q to ship the extracts back to China ASAP and we’ll bear 50% of the cost.
E: Larry, then we’ll lose money on this order.
L: Yes, I know this is not what we have to do. But partnership is what endures when we are tested the most!